This Privacy Policy explains general terms on how we collect, use, and protect the privacy of your Personal Data in accordance with Malaysia’s Personal Data Protection Act 2010 (PDPA) which we are subjected to that regulates the processing of personal data for commercial use inside the country.
By visiting our website and using our products and services, you are deemed to have read and consent to us using, collecting, and processing your personal data in the manner described in this Privacy Policy and acknowledge the terms of this Privacy Policy together with our Terms and Conditions and the use of your personal data.
Kindly note that Masverse Sdn Bhd, its holding company, subsidiaries and/or any affiliate company (collectively, the “Company”) reserves the right to change, amend and/or vary this Privacy Policy at any time. You are advised to check this Privacy Policy from our website from time to time for amendments or updates.
1. Collection Of Personal Data
The types of Personal Data that we collect directly from you or any third parties and from such other sources may include:
(a) Personal Information;
(b) Contact Information;
(c) Payment Information;
(d) Technical Information; And
(e) Statistical Data.
2. Method Of Collection
We may collect and receive Personal Data directly from you or from any third parties and from such other sources where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted which depend on the circumstances of collection and on the nature of the service requested or transaction undertaken:-
(a) use or access our Website, particularly when completing the "Subscription" section during the course of a booking, even if you do not complete the booking;
(b) communicate with us such as by email, telephone, in writing or through our customer services pages or social media platforms;
(c) provide feedback to us;
(d) register, create or modify an online or in-app account with us; or
(e) We may also collect your Personal Data from publicly available sources through our Website and other channels where you have consented to providing your Personal Data to them or where we subcontract them to assist us in providing services to you.
3. Purpose
We may use your Personal Data for the following purposes:
(a) the delivery of notices, services or products and the marketing of such services or products to you;
(b) to enable us to provide our services and perform our obligations to you;
(c) conducting marketing, surveys and customer profiling activities in connection with our services and related products;
(d) our internal record keeping;
(e) to provide customer care and enhancing customer satisfaction, including but not limited to, resolving complaints, dealing with and/or responding to requests and enquiries, warranty, returns and other after sales services;
(f) for financial purposes such as credit or other payment card verification, accounting, billing and audit;
(g) for business development purposes such as statistical, research and marketing analysis, systems testing, maintenance and development, quality assurance, customer surveys, customer relations to or to help us in any future dealings with you, for example by identifying your requirements and preference;
(h) to customize the content in our website or mobile application according to your needs, preferences, and personality; and / or
(i) to comply with any legal or regulatory requirements.
4. Your rights
You have various rights in relation to the Personal Data which we hold about you. We have described these below.
(a) Right to object This right enables you to object to us processing your Personal Data where we do so for one of the following reasons:
(i) because it is in our legitimate interests to do so (for further information (please see below);
(ii) to enable us to perform a task in the public interest or exercise official authority;
(iii) to send you direct marketing materials; or
(iv) for scientific, historical, research, or statistical purposes.
(b) Right to withdraw consent
Where we have obtained your consent to process your Personal Data for certain activities (for example, for marketing), you may withdraw this consent at any time and we will cease to use your data for that purpose unless we consider that there is an alternative legal basis to justify our continued processing of your data for this purpose, in which case we will inform you of this condition.
(c) Right to erasure
You have the right to request that we "erase" your Personal Data in certain circumstances. Normally, this right exists where:
(i) The data are no longer necessary;
(ii) You have withdrawn your consent to us using your data, and there is no other
valid reason for us to continue;
(iii) The data has been processed unlawfully;
(iv) It is necessary for the data to be erased in order for us to comply with our
obligations under law; or
(v) You object to the processing and we are unable to demonstrate overriding
legitimate grounds for our continued processing.
(d) Right to restrict processing
You have the right to request that we restrict our processing of your Personal Data in certain circumstances, for example if you dispute the accuracy of the Personal Data that we hold about you or you object to our processing of your Personal Data for our legitimate interests. If we have shared your Personal Data with third parties, we will notify them about the restricted processing unless this is impossible or involves disproportionate effort. We will, of course, notify you before lifting any restriction on processing your Personal Data.
(e) Right to rectification
You have the right to request that we rectify any inaccurate or incomplete Personal Data that we hold about you. If we have shared this Personal Data with third parties, we will notify them about the rectification unless this is impossible or involves disproportionate effort. You may also request details of the third parties that we have disclosed the inaccurate or incomplete Personal Data to.
You may update or make amendments to your Personal Data as below:
(i) for online registered customers, you may login to your online account and update your Personal Data; or
(ii) you may email your request to official@masverse.com.my.
5. Third Party Disclosure
To whom do we disclose your Personal Data?
We will not trade or sell your Personal Data to third parties. Your Personal Data shall only be disclosed or transferred to the following third parties appointed or authorised by the Company, who may be located within or outside Malaysia:
(a) credit card verification providers,
(b) IT service providers;
(c) data analytics including search engine providers and/or marketing agency which assist us to improve and optimise your experience in using our website;
(e) other third parties to process your commercial transactions.
In addition to the above, your Personal Data may also be disclosed or transferred to any of the Company’s actual and potential assignee, transferee or of our business, assets or group companies, or in connection with any corporate restructuring or exercise including the restructuring to transfer the business, assets and/or liabilities.
We shall take reasonable and practical steps in accordance with the law and acceptable industry standards to ensure that their employees, officers, agents, consultants, contractors and such other third parties mentioned above who are involved in the collection, use and disclosure of your Personal Data will observe and adhere to the terms of this Privacy Policy.
6. Data Transfer and Sharing
(a) Where do we store your Personal Data?
We will store your Personal Data in the country in which we are based (i.e. Malaysia). As discussed above, we may also disclose your Personal Data to our group companies and their service providers located in Malaysia and elsewhere. We want to make sure that your Personal Data is stored and transferred in a way which is secure.
(b) How do we keep your Personal Data secure?
We will take all reasonable precautions necessary to protect your Personal Data from misuse, interference and loss; and unauthorized access, modification or disclosure. In addition, the Company will secure your data in following ways:
(i) register all those who are allowed access;
(ii) control and limit access based on necessity;
(iii) maintain proper record of access and transfer of Personal Data;
(iv) ensure all employees of the Company protect confidentiality;
(v) conduct awareness programmes to all employees on responsibility to protect
Personal Data;
(vi) establish physical security procedures;
(vii) bind third parties involved in processing of Personal Data; and
(viii) do not use removable device and cloud computing service to transfer or store
Personal Data unless with written consent from top management of the Company.
(c) For how long do we retain your Personal Data?
We will not retain your Personal Data longer than necessary for the purposes for which they are collected. However, relevant Personal Data may be retained subject to the conditions below:
(i) as and when required under legislation; or
(ii) where legal actions have arisen and are pending; or
(iii) commercial/operational purposes of Masverse.
We shall take all reasonable steps to ensure that all Personal Data is destroyed or permanently deleted when no longer required and prepare disposal schedule for inactive data with 24 months period.
7. Contact
If you still have inquiries or complaints in relation to our handling of your Personal Data or our Privacy Policy or wish to exercise any of your rights as described above, please contact us via the details as described below:
Masverse Sdn. Bhd. Address: D05-3a, Seawalk, Persiaran Wawasan, Pusat Bandar Puchong 47610 Selangor
Contact No.: 0174871961 (SJ Koay)
Email Address:
official@masverse.com.my
